Política de reembolso
Return & Refund Policy
Last Updated: September 2026
Thank you for visiting gynmt.
We value our customers’ shopping experience and aim to provide a clear, transparent, and convenient process for returns, refunds, and after-sales support.
This policy applies to orders placed through the gynmt website and explains the general procedures regarding returns, refunds, withdrawal rights, order cancellations, product issues, and related after-sales matters.
Nothing in this policy limits any mandatory rights that consumers may have under applicable law. Where applicable law provides different or more favorable rights for consumers, the applicable legal provisions shall prevail.
1. Right of Withdrawal for EU Consumers
If you are a consumer residing in the European Union, you generally have the statutory right, under applicable consumer protection laws, to withdraw from your purchase within 14 calendar days after receiving the goods, without having to provide a reason.
For orders involving goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, obtains physical possession of the goods.
If the goods in one order are delivered separately, the withdrawal period may be calculated in accordance with applicable laws concerning separately delivered goods.
To exercise your statutory right of withdrawal, please contact us within the applicable period:
gynmt Customer Support
Email: An.sariRiajul454@gmail.com
To help us identify your order, please include your order number, product name, and withdrawal request in your email.
2. Return Requirements
When consumers exercise their statutory right of withdrawal, they may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functionality, as permitted by applicable law.
When returning goods, we recommend that you:
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Use the original packaging whenever reasonably possible;
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Include all product accessories, manuals, and other items supplied with the product;
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Use suitable protective packaging to prevent damage during transportation;
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Keep proof of shipment and tracking information.
If the goods are handled beyond what is necessary to establish their nature, characteristics, and functionality, and such handling results in a reduction in the value of the goods, the consumer may be liable for the corresponding diminished value where permitted by applicable law.
Certain goods or transactions may be legally excluded from the statutory right of withdrawal. The specific applicable law and information provided on the relevant product page shall apply.
3. Return Shipping Costs
When a consumer exercises the statutory right of withdrawal, the direct cost of returning the goods is generally borne by the consumer, unless otherwise required by law, expressly agreed to by us, or otherwise agreed between the parties.
Return shipping costs may be borne by gynmt in circumstances including:
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We have expressly agreed to cover the relevant costs;
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Applicable law requires us to bear the costs;
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The goods received do not correspond to the order;
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The goods have a quality or conformity issue for which we are legally responsible;
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Other circumstances in which applicable law requires us to bear the costs.
If you receive goods that appear to have a problem, please contact us before returning them so that we can confirm the appropriate return arrangements.
4. Damaged, Defective, or Incorrect Goods
If the goods you receive are damaged during transportation, defective, inconsistent with your order, or materially different from what was agreed at the time of purchase, please contact:
gynmt Customer Support
Email: An.sariRiajul454@gmail.com
To help us process your request, please provide, where applicable:
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Order number;
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Recipient’s name;
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Product name;
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Description of the issue;
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Photos or videos of the product;
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Other necessary contact or order information.
After receiving the relevant information, we will review the matter based on the order details, condition of the goods, and applicable law.
Depending on the circumstances and the rights available to the consumer under applicable law, possible remedies may include:
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Repair;
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Replacement;
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Refund;
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Price reduction;
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Other applicable remedies.
Nothing in this policy affects the statutory conformity rights or other mandatory consumer rights available to consumers under EU law.
5. Refunds
Once a return, withdrawal, or other refund request meets the applicable requirements, we will process the refund in accordance with applicable law and the circumstances of the order.
For orders where the statutory right of withdrawal is lawfully exercised, the refund will generally include the amount paid for the goods and, where required by law, the applicable standard delivery costs.
If the consumer selected a delivery method that was more expensive than the standard delivery option offered by the website, the additional cost may not be refundable, subject to applicable law.
Where permitted by law, we may withhold the refund until we have received the returned goods or until the consumer provides valid evidence that the goods have been shipped back, whichever occurs earlier.
Refunds will generally be made using the same payment method used for the original purchase.
After a refund has been issued, the time required for the funds to reach the consumer’s account may depend on the processing time of the bank, payment provider, or other payment service.
6. Return or Refund Request Process
Step 1: Submit a Request
Please send an email to:
We recommend including:
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Order number;
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Product name;
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Type of request;
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Detailed description of the issue;
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Photos or videos, where necessary.
Step 2: Order Confirmation
After receiving your request, we will verify the order and relevant information based on the details you provide.
If the product needs to be returned, we will provide the appropriate return instructions and return address by email.
Please do not send the product to an unconfirmed address before receiving our return confirmation.
Step 3: Return the Product
If a return is required, please use reasonable packaging to help prevent additional damage during transportation.
We recommend using a shipping service that provides tracking and retaining the tracking number and proof of shipment.
Step 4: After-Sales Processing
After receiving the returned goods, or, where applicable, valid proof that the goods have been shipped back, we will continue processing your request.
Depending on the circumstances of the order, the resolution may include a refund, replacement, repair, price reduction, or another applicable remedy.
We will notify you of the outcome using the contact information you provided.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet entered the shipping or fulfillment process, we will make reasonable efforts to assist with the cancellation based on the current status of the order.
Because orders may enter the processing stage shortly after submission, we cannot guarantee that every cancellation request can be completed before shipment.
If the order has already been handed over to the carrier for delivery, the ordinary order cancellation process may no longer be able to stop the shipment.
In such circumstances, if you have a statutory right of withdrawal under applicable law, you may exercise that right after receiving the goods in accordance with this policy and applicable law.
8. Cash on Delivery
If Cash on Delivery (COD) is available in a particular region or for a specific order, the payment methods actually available will be those displayed at checkout and in the order confirmation.
When choosing COD, consumers are generally required to pay the amount shown as due when the goods are delivered.
To help ensure successful delivery, please make sure that the following information is accurate:
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Recipient’s full name;
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Complete delivery address;
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Valid telephone number.
If a COD order qualifies for a refund, we will confirm the appropriate refund method with the consumer based on the circumstances of the order and applicable law.
The time required for the refund to reach the consumer may depend on the processing time of the relevant payment provider or financial institution.
9. Exceptions to the Statutory Right of Withdrawal
The statutory right of withdrawal does not apply to all goods and transactions.
Depending on applicable law, certain goods or transactions may be excluded from the right of withdrawal, including:
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Goods made or customized according to the consumer’s specifications;
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Certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
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Other goods or services for which the right of withdrawal is expressly excluded by applicable law.
Where a product is legally subject to an exception to the right of withdrawal, we will provide the relevant information to the extent required by law.
Nothing in this policy is intended to exclude, restrict, or diminish any mandatory rights granted to consumers under applicable law.
10. Product Inspection and Return Instructions
When exercising the statutory right of withdrawal, consumers may inspect the goods to the extent permitted and necessary under applicable law.
Before deciding whether to keep the goods, we recommend that you:
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Avoid unnecessary use or damage to the product;
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Keep all accessories and accompanying items;
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Retain the original packaging whenever reasonably possible;
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Do not modify or alter the product without authorization;
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Keep your order confirmation and shipping information.
If the product has a quality issue, was damaged during transportation, or does not match your order, please take clear photos or videos where possible and send them to us together with your order information.
These materials can help us verify the circumstances of the order more accurately.
11. Contact Information
If you have any questions regarding your order, returns, refunds, replacements, withdrawal requests, order cancellations, product quality, or other after-sales matters, please contact us:
gynmt Customer Support
Email: An.sariRiajul454@gmail.com
To help us identify your order, please include your order number and detailed information regarding your request.
After receiving your request, we will review the matter based on the circumstances of the order and communicate with you regarding the next steps using the contact information you provided.
Thank you for choosing gynmt.